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Why Your Digital Experience Platform Migration Plan Shouldn’t Start with Features
When organisations decide to migrate to a new DXP, the conversation often starts in the wrong place. Do not focus on how the problem with be solved but what problems need solving.
Riann Smith
Jun 30, 20252 min read


Delivering End-to-End Optimizely DXP in Higher Education
image by blomkvist When a UK University partnered with my team to reimagine their brand portal, the ambition wasn’t just to refresh a...
Riann Smith
Jun 22, 20253 min read


Adapting to Change: Managing Changing Project Requirements
many possible paths, image by miha rekar In an ideal world, every project would begin with fully defined requirements, a clear scope, and...
Riann Smith
Mar 3, 20253 min read
AI & Automation - The Hidden Costs of Automation – When RPA Helps and When It Hinders
Blog 2: The Hidden Costs of Automation – When RPA Helps and When It Hinders 🔹 Hook: Automation sounds like a magic bullet, but does it...
Riann Smith
Mar 3, 20251 min read
Navigating AI Bias - Strategies for Fair and Inclusive Technology
tbc - update with content Optimizely's AI Powered A/B testing helps ensure fair distribution of test variants, reducing bias.
Riann Smith
Feb 24, 20251 min read
hyper personalisation - How to Make Every Digital Experience Feel Custom-Made
Personalization Beyond Marketing – How to Make Every Digital Experience Feel Custom-Made 🔹 Hook: Personalization isn’t just for...
Riann Smith
Feb 10, 20251 min read


What to Expect When doing a CMS Platform Migration
Every tech solution you have in place has a lifespan, that means you'll inevitably have to augment, upgrade or migrate. CMS migration
Riann Smith
Dec 30, 20245 min read


Digital Transformation Part 6: Continuous Monitoring & Improvement – The Journey Never Ends
A critical and often underestimated aspect of the transformation journey: Addressing Legacy Systems and Technical Debt
Riann Smith
Sep 29, 20243 min read


Digital Transformation 5: Sailing around Sinking Ships
A critical and often underestimated aspect of the transformation journey: Addressing Legacy Systems and Technical Debt
Riann Smith
Sep 22, 20244 min read


Digital Transformation Part 4: Navigating what comes first, and next with Strategic Prioritisation
crucial task. Here are key factors to guide your decision-making process
Riann Smith
Sep 15, 20242 min read


Digital Transformation Part 3: Mapping the Journey
it's time to build a strategic roadmap to guide your digital transformation
Riann Smith
Sep 8, 20243 min read


Digital Transformation Part 2: Getting Honest About Where You Are
rue change is not about launching an exciting new tech platform but about solving the process and personnel problems that impede the tools
Riann Smith
Sep 1, 20243 min read


Digital Transformation Part 1: Know Where You Want To Go
I'll take you on a journey through the intricacies of digital transformation, providing insights, practical advice & examples
Riann Smith
Apr 23, 20244 min read
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